Privacy Policy
ARC Labs ("we," "our," or "us") operates the Arc Labs platform and mobile applications (collectively, the "Services"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services.
1. Information We Collect
We collect minimal data necessary to operate the Services:
- Account information — email address and organization details when you register
- Device telemetry — sensor readings, watering events, and environmental data from your connected hardware
- Usage data — app interactions and feature usage to improve the platform
2. How We Use Information
We use collected data solely to:
- Provide and maintain the Services
- Process and display your cultivation data
- Send notifications and alerts you configure
- Improve platform performance and features
3. Data Storage & Security
Your data is stored securely and isolated by organization. We implement industry-standard encryption and access controls. We do not sell or share your data with third parties for marketing purposes.
4. On-Device Processing
The Arc Labs Calc mobile app processes calculations and AI-powered advice entirely on your device. No grow data, inputs, or results are transmitted to external servers for processing.
5. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Request that we correct inaccurate or incomplete data
- Deletion — Request deletion of your personal data and account
- Portability — Request your data in a structured, machine-readable format
- Objection — Object to certain processing of your data
To exercise any of these rights, contact us at info@arclabcanna.com. We will respond within 30 days.
6. Data Retention
We retain your personal data only as long as necessary to provide the Services or as required by law. Account data is retained until you request deletion or your account is terminated. Telemetry data is retained for 12 months, after which it is automatically purged.
7. Cookies & Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous usage data via cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
You can also manage cookie preferences through your browser settings. Disabling cookies will not affect core functionality of the Services.
8. GDPR Compliance (EU/EEA Users)
If you are located in the European Union, European Economic Area, or Switzerland, the following additional provisions apply under the General Data Protection Regulation (GDPR):
- Legal Basis — We process your data based on: (a) contract performance (providing the Services), (b) legitimate interests (platform improvement and security), and (c) your consent (where explicitly requested)
- Data Controller — ARC Labs is the data controller for your personal data. Contact us at info@arclabcanna.com for data controller inquiries
- Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal
- Right to Lodge a Complaint — You have the right to lodge a complaint with your local data protection authority if you believe we have violated GDPR
- Cross-Border Transfers — Your data is primarily stored in the United States. We ensure appropriate safeguards are in place for any international transfers
To exercise your GDPR rights, email info@arclabcanna.com with "GDPR Request" in the subject line. We will respond within 30 days.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know — Request disclosure of the categories and specific pieces of personal information we have collected
- Right to Delete — Request deletion of your personal information
- Right to Opt-Out — We do not sell personal information. If this changes, we will provide opt-out mechanisms
- Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights
To exercise your California privacy rights, email info@arclabcanna.com with "CCPA Request" in the subject line.
10. Accessibility
ARC Labs is committed to making the Services accessible to all users. We strive to conform to WCAG 2.1 Level AA standards. If you encounter accessibility barriers, please contact us at info@arclabcanna.com.
11. Children's Privacy
The Services are not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, contact us immediately and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Material changes will be notified via email or in-app notice.
13. Contact
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Email: info@arclabcanna.com
Website: arclabcanna.com